Playing responsibly, what’s to know

Visit the Player Protection section in your account. Select Self-exclusion and then the timeframe and the reasoning, while you can also contact our Customer Support for any additional help.

Take a Break: By selecting this feature, you can take a break at any time for 24, 48 hours up to 7 days. You can raise the break period at any time, while you can also choose the temporary closure of your access to more than one product, with immediate effect. Temporary Account Suspension is valid from the moment it is set and for the period of time you choose (24 hours, 48 hours, 7 days), while if you wish to reduce the time limit, your request will be satisfied one week from the time you request it.

Self-Exclusion: Self-Exclusion starts from the moment it is set and is valid for the period of time you will choose (6 months, 12 months, 24 months, indefinitely), while you can also select it for more than one product. Once set, you can increase the time frame at any time with immediate effect, but you cannot reduce the time period once set. For lifting an indefinite Self-Exclusion, please contact Customer Support, but keep in mind that, for your protection and following the regulatory requirements, your request may be examined 6 days  after your initial self-exclusion request was submitted.

You can increase the time frame of your self-exclusion at any time with immediate effect, but you cannot reduce it. For lifting an indefinite Self-Exclusion, please contact Customer Support, but keep in mind that, for your protection and following the regulatory requirements, your request may be examined 6 days after your initial self-exclusion request was submitted.

Yes, once the set period expires, your account restores full access to our products and services. To lift an indefinite Self-Exclusion, please contact Customer Support.

As many times as you want. One of the Responsible Gaming best practices is to take regular breaks from your gaming activity as often as you feel it is needed.

By selecting Self-Exclusion for a defined time frame, your account’s funds stay on the betting account for the period selected, so you can either request to withdraw them or you can keep them on your betting account for use after the Self-Exclusion period ends. If you choose the indefinite Self-Exclusion type, you may reach our Customer support for further information and assistance regarding the withdrawal of your remaining account funds.

The bets are still valid and any winning settlement will be transferred automatically to your betting account.

The winnings of any bet that is settled as won will be automatically transferred to your betting account. In the case of a Self-Exclusion for a defined time frame, you can log in to your betting account and withdraw the funds, while if you have chosen to self-exclude indefinitely, we will be contacting you on the details of transferring your funds through a certain payment method.

Visit the Player Protection section in your account to select from a variety of limitations features for your protection.

The types of limitations that you can set for all our products are Deposit, Loss, and Wager Limits per product, Session Timer, Reality Check as well as Withdrawal Request Cancellation

Loss limits per product: Loss limits take effect from the moment they are set. Their calculation depends on the Betting P&L and they are set on a defined time frame (daily, weekly, monthly). They are reset automatically and are applied again, on the selected time frame. Open bets and/or tournaments are taken into consideration for the loss limits.

Deposit limits: They are defined on a specific time frame (daily, weekly, monthly,). Their calculation depends on the money you deposit in your account (daily, weekly, monthly). They are reset automatically and are applied again, on the selected time frame.

Wager Limits: Τhey take effect from the moment they are set. Their calculation depends on the total Betting Amounts and their duration is a defined time frame (daily, weekly, monthly, yearly). Then, they are reset automatically and are applied again, on the selected time frame. Open bets are taken into consideration for the wagering limits. You can have more than one active wagering limit at any time. You can decrease your wagering limits anytime, but it will take a week from the requested date, in order to increase them again.

*You can decrease any of the above limits anytime, while to raise them, you will need to wait a week after your request was made.

Withdrawal Request Cancellation: You may at any time deactivate the withdrawal request cancellation feature in your account by selecting 'Do Not Allow Withdrawal Request Cancellation'. This request shall have immediate effect. If you would like to activate the withdrawal request cancellation feature again, you may select 'Allow Withdrawal Request Cancellation'. This request shall take effect 7 days later. If you do not wish for a pending request to be applied, insert your password and select 'Save'.

Session Timer: The session timer feature will notify you when the selected time frame is met during a session. You will have the option to either log out or remain logged in to your account. You can set up the time frame to your chosen value (1 to 8 hours). Lowering this value takes effect immediately. Raising the value or switching off the session timer takes effect after seven days.

Reality Check: You may at any time activate the reality check feature in your account so as to have hourly updates about the duration of your gaming session and information about the amounts of your winnings and losses within this time frame. You may at any time switch on the reality check, but in case you would like to switch it off, your request shall be granted after seven days.

Visit the Player Protection section in your account but keep in mind that for your own protection, you can decrease your limits anytime but it will take a week from the requested date in order to increase them again.

In order for you to know which spending limit is right for you, we strongly suggest following this equation:

Υοur income - Daily costs of living - Bills - Money you spend on other hobbies = Maximum allowed amount that you could spend on betting.

Never forget to make the provisions for unforeseen costs that life can bring.

You have to be over 18 years of age or over the minimum legal age as stipulated in the laws of jurisdiction applicable to you.

We recommend logging out of devices shared with minors and never use autofill passwords if the device can be easily accessed by minors.

If you share your computer with friends or family who are under the legal age to register or bet on our site, please consider parental filtering solutions, such as www.netnanny.com and www.cyberpatrol.com.

To speak with someone who can give you professional advice and support, please contact any of these organizations: www.gamblingtherapy.org, https://jogadoresanonimos.com.br/

Yes, all of them provide their services free or charge.

The answer is no. According to paragraph 2.3 in our Terms and Conditions, "Customers are only allowed to open and sustain one account. Opening and/or sustaining multiple accounts (in addition to any existing accounts, whether active, inactive, or closed for any reason), is not permitted."

The answer is no. According to paragraph 2.13 in our Terms and Conditions, "An Account Holder shall not allow any other individual, including any minor, to use or co-hold their account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the provided Services."

According to paragraph 3.2 in our Terms and Conditions, "If You wish to participate in any Game, You will have to make a deposit into Your account from an account or source of which You are the account holder."

Yes. According to paragraph 2.7 in our Terms and Conditions, "You must enter all mandatory information requested into Your registration form. In particular, Name/Surname, Date of Birth, Type of identification document and the relevant document Number, Address, Nationality and contact details, including a valid email address, Place of residence, relevant payment information, all of which must be true and correct"

Yes, please check our Privacy Policy to see the measures we take to keep your information safe.

Yes, please check our Privacy Policy to see the measures we take to keep your information safe.

Find one from our available contact agents in the hours mentioned here: Customer Support